TERMS AND CONDITIONS
In accordance with article 10 of the Law 34/2002 of 11 July on Information Society and e‑Commerce Services, we are providing you with the following information:
PERLA CANARIA SL is domiciled at Carretera General del Sur, 12 – Armeñime – Adeje, with Tax ID Code B38429015. Entered in the Trade Register of Santa Cruz de Tenerife in folio 129 of Volume 1,397 of the general section, sheet TE-13.772, first entry.
The web page tenerifepearl.com contains information on the company’s commercial and online sales activity.
Its main objective is to provide customers and the general public with information about the company, the products and services that it offers, as well as the online sales offered through the company.
In accordance with the provisions of Organic Law 15/1999 of 13 December on Personal Data Protection (LOPD (Ley Orgánica de Protección de Datos [Organic Law on Data Protection])), the user is informed that all data provided to us will be included in a file, created and maintained under the responsibility of PERLA CANARIA SL.
The confidentiality of your personal data will always be respected, and will only be used for the purpose of managing the services offered, dealing with the requests made to us, performing administrative tasks, and submitting technical, commercial or advertising information by ordinary or electronic means.
In order to exercise your rights of opposition, rectification or deletion, you must go to the head office of the company at Carretera General del Sur, 12 – Armeñime – Adeje, write to us at the following web address (at) perlacanaria.com or call us on +34 922 741250.
CONDITIONS OF USE
The conditions of use and access of this website are governed by current legislation and by the principle of good faith, with the user undertaking to use the website appropriately.
Conduct that is in violation of the law, and the rights or interests of third parties, is not permitted.
Being a user of the website tenerifepearl.com means that you acknowledge that you have read and accepted these conditions and how they are implemented through the applicable legal provisions in this field. If, for any reason, you do not agree with these conditions, do not continue to use this website.
Notifications and/or complaints shall only be valid if made in writing and/or by registered mail.
PERLA CANARIA SL shall not be liable for the information and content stored in forums, social networks or any other medium that enables third parties to independently publish content on the provider’s web page.
However, pursuant to articles 11 and 16 of the LSSICE (Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico [Law on Information Society and e-Commerce Services]), PERLA CANARIA SL undertakes to remove or, if necessary, bock content that may affect or contravene national or international legislation, third-party rights, or public order and moral.
Furthermore, the company shall not be liable for damages caused due to faults or poor configuration of the software installed on the internet user’s computer. All liability for a technical incident or fault arising when the user connects to the internet is excluded. Similarly, the lack of interruptions or errors when accessing the website cannot be guaranteed.
Furthermore, PERLA CANARIA SL reserves the right to update, amend or remove the information contained on its web page, as well as its layout or presentation, at any time, without incurring any liability in this regard.
We inform you that any price that you may see on our website is provided as a guideline only. If the user wishes to know the correct price or if the product currently has an offer from which they can benefit, s/he must go to one of PERLA CANARIA SL’s physical stores.
INTELLECTUAL AND INDUSTRIAL PROPERTY
PERLA CANARIA SL is the owner of all rights to the digital publication software, as well as the industrial and intellectual property rights pertaining to the content included therein, with the exception of the rights to public products and services that are not the property of this company.
No materials published on this website can be reproduced, copied or published without the written consent of PERLA CANARIA SL.
All information received on the website, such as comments, suggestions or ideas, shall be considered as assigned to PERLA CANARIA SL free of charge. Information that CANNOT be processed in this manner must not be sent.
All of the products and services on these pages that are NOT the property of PERLA CANARIA SL are the registered trademarks of their respective owners and are recognised as such by our company. They are shown on the PERLA CANARIA SL website for the purposes of promotion and information gathering only. These owners may request the modification or removal of the information belonging to them.
APPLICABLE LAW AND JURISDICTION
These general conditions are governed by Spanish legislation. For any dispute that may arise in relation to the website or the activity carried out on it, the Courts of Arona shall be competent, with the user expressly waiving any other court to which they may have recourse.
CONDITIONS OF PURCHASE
By making an order, you are accepting these General Conditions, which are solely intended to provide an environment that is more favourable to e-commerce. The points brought together in these conditions are:
The TENERIFE PEARL items are presented in branded cases, designed to ensure the proper breathability and protection of the pearl. We reserve the right to send the presented items in TENERIFE PEARL cases or TENERIFE PEARL bags, according to the characteristics of the item provided.
Purchase securely through Payment Gateway
Payment Gateway (“Verified by VISA” secure payment system): payment is made through an independent WEBSITE that accepts a wide variety of credit and debit cards, including all 4B, VISA, MasterCard and American Express cards. When making a payment through the gateway, the user is directly connected to the bank’s website. Your card information transmitted over the internet is encrypted by SSL protocol and 128-bit keys. Encryption is the process by means of which the information exchanged between the Gateway and your computer is rendered unintelligible, preventing third parties from being able to see, capture or access the exchanged information.
Secure Payment Gateway: To use this gateway, the cards must be previously secured specifically to perform Secure Internet Commerce transactions. To secure your card, you only have to obtain a code from your bank. This code authenticates you as the legitimate holder of the card that you are using.
To pay via gateways, your browser must have 128-bit encryption strength and pop-ups must be enabled. You can see the encryption strength here: Help > About Internet Explorer. The most recent free versions of browsers are 128-bit. We recommend that you keep your browser up to date.
The prices shown on tenerifepearl.com do not include the 18% VAT.
For shipments to Spain and the European Union, 18% VAT will be applied.
For shipments outside the European Union and to the Spanish territories of the Canary Islands, Ceuta and Melilla, VAT will not be applied.
For shipments outside the European Economic Community, read the section Information for International Customers; shipping costs and delivery times will be calculated according to the destination.
Shipping costs are not included in the price, and are included in the final quotation depending on destinations and weights.
Purchases that are made via the payment gateway are made securely by means of SSL protocol. With this protocol, all of your financial data is encrypted and cannot be seen by anybody except you.
European Union residents
Value-added tax (VAT) will be adedd to the price during the customs import process, and both the VAT and the cost of said process must be met by the buyer.
Residents in non-EU countries.
Purchases made by individuals or companies resident in non-EU countries are exempt from VAT. No orders will be delivered to PO boxes. For this purchase/shipment system, and because of their tax regime, the geographic areas of the Canary Islands, Ceuta and Melilla are classed as non-EU countries. You are reminded that the shipping prices shown do not include import taxes (custom duty), wich must be paid at destination by the receiver of the goods.